Fusehill Medical Practice

Fusehill Medical Centre, Fusehill Street, Carlisle, Cumbria, CA1 2HE 206 reviews

Reviews

Recommend
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18th September 2015


There took time to help me. She was really helpful. The receptionists were very helpful and made me feel welcome.

Recommend
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18th September 2015


Dr. Gillhooley doesn't listen properly-nice man though-I find Dr Smith excellent. Really listens and looks at you not at his computer so much as Dr. Gillhooley. Reception staff seem friendlier recently. Practice seems to be getting better -considered leaving recently, but Dr. Smith has given me renewed faith in Fusehill.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
22nd August 2015


The healthcare assistant I saw today was lovely. However, when I made the appt the doctor had said I could ask to see the nurse, but the reception staff made me feel I couldn't do this - I felt I had to justify why I could have what the GP had said.

Recommend
Involvement
Cleanliness
Staff
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22nd August 2015


Improvements: Change the music in reception to something calmer, uplifting and more pleasant. The music today was awful two members of reception staff on duty to cut down. Queuing time, an acknowledgement that we had to queue such as:- sorry to keep you waiting.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
20th July 2015


For the first time in over five years I was able to make an actual appointment prior to the day of the appointment! Shocking! The reception staff was nice, my appointment was on time and the doctor listened! Something is working, folks. Thank you for listening to us! Finally - we matter.

17th August 2015
Response from Fusehill Medical Practice

Thank you so much for taking the time to make this comment. We are going through a difficult transition from one clinical system to another and we are all struggling to learn the new system. In the longer term, once we have all the changes, we hope to offer patients the facility to book some advance appointments online. When we are ready to switch this on, anyone interested will be need to sign up for this. We will advertise this service at the practice an on the website.

Recommend
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Resources

Short link to review Fusehill Medical Practice: http://iwgc.net/ejeay